Workforce Team Manager


About Us:
ARRISE powers Pragmatic Play, a leading supplier of player-favourite content to the iGaming industry.
We are a software development and services company delivering end-to-end digital solutions.
Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada, and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions.
Together, we form a cross-functional powerhouse that is driven to deliver.
This role is with the ARRISE group powering Pragmatic Play.
  • Develop and implement workforce management strategies and team, department policies, and procedures that support the organization’s business objectives.
  • Analyze and forecast staffing needs, ensuring that the organization has the right number of staff with the necessary skills to meet operational demands.
  • Manage the organization’s scheduling process, ensuring that shifts are allocated fairly and efficiently.
  • Oversee the development and maintenance of workforce management systems and tools for time and attendance management.
  • Monitor and analyze workforce data to identify trends and patterns, and make recommendations for improvements to staffing levels, shift patterns, and other workforce-related matters.
  • Collaborate with other departments within the organization to ensure that workforce management practices align with overall business objectives and strategies.
  • Supervise, motivate, and coach the workforce management team.
  • Provide leadership and direction to teams of workforce management professionals and business intelligence, ensuring that they have the necessary skills, knowledge, and support to perform their roles effectively.
  • Provide regular reports to senior management on workforce management metrics, including staffing levels, labor costs, overtime, and employee satisfaction.
  • Develop and manage the workforce management budget, ensuring that resources are allocated effectively and efficiently.
  • Drive continuous improvement in workforce management practices and processes, and champion best practices across the organization.
  • Develop and implement training programs for the workforce management team.
  • Ensure all team members understand and adhere to company policies and procedures.
  • Continuously review and improve workforce management processes to ensure they are efficient and effective.
  • Use strong interpersonal and communication skills to build and maintain productive and effective working relationships with senior leaders, internal and external business partners, and various groups across the organization.
  • Participate in improving the company’s activity.
  • Maintain a proactive attitude in handling operational challenges.
  • Ensure compliance with the company’s standards.
  • Report any violation of the internal Rules and Regulations and Standard Operating procedures to the direct Manager.
  • The above tasks can be completed with other tasks specific to the job, which will be communicated in due time.
  • Bachelor’s Degree preferred, or equivalent combination of education, training, and practical experience related to the requirements of the role.
  • Proven experience of at least 3 years in management roles.
  • Advanced proficiency in English, both written and verbal.
  • Advanced proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Outlook) or Software tools.
  • Exceptional leadership skills with a track record of successfully managing and developing diverse high-performing teams.
  • Strong decision-making skills.
  • Comfortable in a dynamic environment.
  • Understanding of Bulgarian labor law.
  • Strong interpersonal skills and empathy.
  • Experience in the iGaming industry or Live Casino is advantageous but not mandatory.
What We Offer:
  • We offer an advantageous start salary.
  • Flexible working hours.
  • A detailed company training on highest standards.
  • Tremendous growth opportunities in a large fast-moving international company.
  • Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more).
  • Public transportation cards.
  • MultiSport card, covered by the Employer.
  • Working place situated a few steps from a subway line.
If we already won your interest, do not hesitate to apply for this opportunity.
We are excited to find YOU!
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