Surveillance Operator with Bulgarian

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About us:

ARRISE powers Pragmatic Play, a leading supplier of player-favourite content to the iGaming industry.

We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.

This role is with the ARRISE group powering Pragmatic Play.

Responsibilities:

  • Operate security devices, systems and monitor devices;
  • Develop and maintain a thorough knowledge of and proficiency in the operation of video monitor console equipment and camera locations;
  • Execute physical inspection of the premises and report violations/incidents;
  • Conduct routine online surveillance checks by reviewing existing CCTV footage and participating in team briefs to assess unusual, suspicious, or illegal activity;
  • Operate different software tools and platforms such as gaming software, surveillance software, video streaming software, and communication software in an effective and efficient manner to gather information for the protection of company assets;
  • Ensure that online gaming activities are conducted in compliance with state laws and regulations by monitoring Staff and online Players to identify anyone who might be cheating or engaging in other forms of illegal activity;
  • Maintain security by monitoring online gaming BO transactions and interactions to identify potential threats to customers or staff members.

Requirements:

  • Surveillance or QA/QC experience;
  • Ability to work hours to suit the business needs – 8-hour shifts, including weekends;
  • Gaming experience online or land base plus point;
  • Good knowledge of Microsoft 365 service suite;
  • Excellent verbal and written communication in English language and Bulgarian language;
  • Another language is a plus.

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