Operations Specialist

Facilities

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About us:

Pragmatic Play is a leading game developer providing player-favorites to the most successful global brands in the iGaming industry.  

Powering up new possibilities of play through one single API, Pragmatic Play offers a multi-product portfolio of award-winning slots, live casino, bingo, virtual sports, sportsbook and more, available in all major regulated markets, languages and currencies.  

Driven by a persistence to craft immersive experiences and responsible thrills, Pragmatic Play’s global team consistently deliver best-in-class services with a dedication to create games that players love time and time again. 

Position scope:

The Operations Specialist  is responsible for ensuring that appropriate processes, systems and structures are in place to manage compliance with the Company’s legal and regulatory obligations, in particular regarding in the IGaming sector.

In this role, you will have responsibility for the management of all Gambling Regulation compliance with the relative legislative requirements, ensuring full compliance with all applicable regulations, legislation, company policies and best practice. You will also drive compliance awareness and encourage a compliance culture across the business. You should have proven experience in a gambling or highly regulated environment. A high-level of attention to detail is essential with an ability to priorities and meet tight deadlines.

The Operations Specialist plays a crucial role in facilitating the smooth operation of gaming studios and training rooms, ensuring compliance with regulatory requirements set by the ONJN. The OS is responsible for the entire process of ONJN authorization for any gaming equipment changes, including new studios, equipment additions or modifications.

All documentation related to gaming equipment, including purchase records, notifications, and approvals, is meticulously archived for reference and compliance purposes. Additionally, the department collaborates with project managers and studio production teams to communicate deadlines and upcoming changes effectively.

Responsibilities:
 

  • Offers administrative support (upkeep of company databases & processes, stock control, facilities & maintenance monitoring);
  • Represents the operations department with a high level of support (Helps and supports to all interlinking departments within the company, such as Compliance, HR, Studio Production, Procurement, Security, Facility);
  • Supports, assists and contributes to the periodic alignment and updating of corporate policies and procedures across functions and business units for sharing best practices, identifying gaps, and ensuring compliance with regulations;
  • Establishes and maintains relationships with key project stakeholders, representing the Operations Department as needed;

Requirements: 

  • Background in operational and compliance support;
  • Excellent attention to detail;
  • 1-3 years (minimum) administrative support;
  • Fluency in English with strong written and verbal communication skills;
  • Previous experience in the Igaming industry would be a plus.

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