Customer Service Agent – English Speaking

Customer Support

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About us:

ARRISE powers Pragmatic Play, a leading supplier of player-favourite content to the iGaming industry.

We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.

This role is with the ARRISE group powering Pragmatic Play.

 

Purpose of the job

 

Maintaining an effective professional relationship with partner operators by monitoring the communication between our game presenters and players and providing assistance to players and operators in a preventive and reactive manner. The role collaborates and provides support for tour managers for the supervision, organization, and coordination of game operations in the studio, replacing their activity in case of their absence.

 

Responsibilities and experience

 

With a high attention to detail, proficient English level and enthusiastic customer support-oriented spirit, the role is to ensure players are being well looked after, with queries and complaints resolved swiftly and satisfactorily.

 

You will receive all technical and job training, including in how to check audio and video transmissions in real time, checking communication logs, creating required reports, how to handle player issues and much more in this varied position.

 

We are looking for people who have some customer support experience already to join a growing team in our Bucharest studios and offices. We employ over 4000 staff globally and this is a great opportunity to join a dynamic, fast moving, and ever rapidly growing tech business.

 

If this sounds exciting enough to make the move to join us then please apply with a CV written in English and we’ll be in touch shortly!

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