Tech Support with Chinese

The role:

 

As a Tech Support Agent you will play a crucial role in effectively communicating technical information to both technical and non-technical personnel. You’ll be responsible for accurately translating all support incidents and collaborating with team members to research and solve problems promptly. Your excellent communication skills in English and Chinese and dedication to superior customer service will ensure you provide top-notch help desk support to our diverse group of internal customers.

 

 

PERSISTENCE
We never give up and are determined to be the best at what we do.          
      
RESPECT
We value and respect our clients, players, and our team members; promoting professionalism, integrity and fairness without compromise.          
      
OWNERSHIP
We take ownership of our work and consistently deliver in a reliable manner; always providing the highest level of quality.
Joining our PRO team means working at the forefront of an exciting and ever-growing global industry.
Whatever your role or experience level, you’ll play an important part in delivering our success. And you can expect to learn, have fun, and make lifelong connections along the way   
 

Responsibilities:

• Effectively communicate technical information to both technical and non-technical
personnel;
• Properly translates all support incidents with detail and accuracy;
• Communicates with co-workers to research problems and find solutions in a timely
manner;
• Facilitate the flow of information throughout the Integration team;
• Maintain a good communication with co-workers;
• Enthusiastically support, actively promote and demonstrate superior customer service in
accordance with department and company standards and programs;
• Provide first help desk support to a diverse group of internal customers.

Requirements:

• Excellent English & Chinese written and verbal communication skills;
• Proficiency in MS Office (MS Excel and MS Outlook, in particular);
• Communicate effectively with all levels of Team Members, guests and outside contacts;
• Work effectively in a fast-paced environment;
• Excellent time management skills and ability to multi-task and prioritize work;
• Attention to detail and problem-solving skills;
• A creative mind with an ability to suggest improvements.
 

About us: 

 

ARRISE powers Pragmatic Play, a leading supplier of player-favourite content to the iGaming industry. 

We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver. 

This role is with the ARRISE group powering Pragmatic Play.