Studio Manager

Live Casino

About us:   
ARRISE powers Pragmatic Play, a leading supplier of player-favourite content to the iGaming industry.   
We are a software development and services company delivering end-to-end digital solutions. Headquartered in Gibraltar with offices around the world, including Malta, Romania, India, Canada and Bulgaria, we are a global team of over 4,000 talented individuals with decades of experience across multiple industries and professions. Together, we form a cross-functional powerhouse that is driven to deliver.    
This role is with the ARRISE group powering Pragmatic Play.    

What you would be doing:    

  • Supervise, motivate, and coach personnel within the operation department to ensure a high level of performance and efficiency.
  • Monitor staffing levels to ensure adequate coverage for games and tables during each shift. Organize staff rotations, manage days off, and arrange substitute employees as needed.
  • Enforce game policies and procedures established by the company to maintain integrity and fairness in operations.
  • Take initiative in identifying areas for improvement in operations. Solicit and analyze feedback from staff, players, and licensees to implement strategic enhancements.
  • Review activity reports and financial statements to assess progress towards objectives. Adjust objectives as needed based on current conditions.
  • Maintain a professional demeanor to uphold an orderly atmosphere within the facility.
  • Evaluate the performance of reporting teams to ensure compliance with company policies and objectives, as well as contributions towards achieving goals.



What makes you a strong candidate:    

  • Minimum of 2 years of previous experience in an Operations Management role.
  • Minimum of 1 year experience in the iGaming field
  • Previous experience in managing teams, preferably with up to 500 employees, and handling a significant volume of new hires is advantageous.
  • Familiarity with general IT configuration of Online Casinos and solid understanding of B2B integration processes.
  • Basic financial knowledge and experience in budgeting.
  • Strong leadership qualities with an emphasis on quality assurance and team development.
  • Empathetic, flexible, and proactive personality traits.
  • Excellent negotiation skills with the ability to build and maintain positive working relationships at all levels of the company and between different functional and operational departments .
  • Ability to work flexible hours, including shifts of 9 hours with breaks, if necessary, both during the day and mid-day.
  • Proficiency in MS Office 365 (Excel, PowerPoint, Outlook, and MS Teams).
  • Excellent verbal and written communication skills in English. Proficiency in another agreed language is a plus.



What we give you in return:   

  • We offer an advantageous start salary;
  • A detailed company training on highest standards;
  • Tremendous growth opportunities in a large fast moving international company;
  • Additional health insurance (outpatient & hospital medical care, dental care, coverage of dioptric glasses and more);
  • Public transportation cards;
  • MultiSport card, covered by the Employer;
  • Working place situated a few steps form a subway line;


If we already won your interest, do not hesitate to apply for this opportunity. 
We are excited to find YOU! 
#LI-DV1 #LI-Onsite 


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